Shipping policy

SHIPPING POLICY
Jardin D'Iris

Domestic Shipping Only

Jardin D'Iris currently ships to all 50 states within the United States of America only. We do not offer international shipping at this time. We do not ship to U.S. territories, APO, FPO, or DPO addresses.

Order Processing

All orders are processed within 2–5 business days of purchase confirmation. Orders are not processed or shipped on weekends or public holidays. During peak periods or promotional events, processing times may be slightly longer. You will receive an email confirmation with tracking information once your order has been dispatched.

Packaging

Every Jardin D'Iris order is carefully packed to ensure your items arrive safely. We use protective packaging suitable for tote bags, water bottles, and clothing to minimize the risk of damage in transit. We are committed to using recyclable packaging wherever possible.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to monitor your delivery through our carrier's website. Please allow up to 24 hours for tracking information to become active.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please first check your tracking information. If your package appears to be lost or significantly delayed, contact us at [your email address] within 30 days of your dispatch confirmation and we will investigate with the carrier on your behalf.

Jardin D'Iris is not responsible for delays caused by weather events, carrier disruptions, or incorrect delivery information provided at checkout. Please ensure your shipping address is accurate before completing your order.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of the shipment, the customer will be responsible for the cost of reshipping. We will contact you to arrange redelivery. If redelivery is not requested within 14 days, store credit will be issued for the value of the items only, excluding original shipping costs.

Contact Us

For any shipping enquiries, please contact us at:
support@hellojardinshop.com

This policy was last updated: Aug. 31st, 2026