Refund policy

REFUND & RETURNS POLICY
Jardin D'Iris

All Sales Are Final

All purchases made through Jardin D'Iris are final. We do not offer refunds or returns on any products, whether or not they have been used or opened. This applies to all items in our range including tote bags, water bottles, and clothing.

We encourage all customers to review product descriptions, sizing guides, and images carefully before completing a purchase.

The Only Exception: Clothing Size Exchanges

We understand that sizing can be difficult to judge online. If a clothing item does not fit as expected, we will offer a one-time size exchange under the following conditions:

  • The item must be unworn, unwashed, and in its original condition with all tags attached
  • No signs of use, damage, staining, or alteration
  • The exchange request must be submitted within 14 days of the delivery date
  • Contact us at support@hellojardinshop.com with your order number and the size you require
  • The customer is responsible for all return shipping costs
  • Exchanges are subject to size and stock availability; if your requested size is unavailable, we will issue store credit to the value of the item

Jardin D'Iris reserves the right to refuse an exchange if the item does not meet the above conditions.

Tote Bags & Water Bottles — No Exchanges or Returns

For hygiene and product integrity reasons, tote bags and water bottles are strictly non-returnable and non-exchangeable once dispatched, regardless of whether they have been opened or used. Please review the product listing carefully before purchasing.

Damaged or Incorrect Items

If your order arrives damaged in transit or you receive an incorrect item, please contact us within 48 hours of delivery at support@hellojardinshop.com with the following:

  • Your order number
  • A clear photograph of the damaged or incorrect item
  • A brief description of the issue

We will review each case individually and, at our discretion, offer a replacement or store credit. We do not offer cash refunds in these circumstances.

Final Notes

  • Jardin D'Iris is not responsible for items lost or damaged during return shipping; we recommend using a tracked service
  • This policy does not affect any statutory rights you may have under the consumer protection laws of your country or region

Contact Us

For exchange requests or any queries regarding this policy, please reach out to us at:
support@hellojardinshop.com

This policy was last updated: Aug 31st, 2026